FAQ


Q What Is The Contact Email?

Support@echie.co.uk

Q. How Fast Is The Delivery?

Some of our products are fulfilled directly from our trusted overseas suppliers in order to save you unnecessary handling costs, which allow us to pass the savings onto you the customer by providing unrivaled online pricing. Because of this we issue a standard delivery time between 1-4 weeks.

      Q. When Was echie Established?

      echie.co.uk was established in 2016.

      Q: How Do I Return Or Exchange My Item?

      Please Email us at support@echie.co.uk and let us know what the problem is! We will work with you to correct the issue. Please remember, these are custom items, made to order. Once crafted, we cannot resell them or return them to stock. So, we will work to ensure you are satisfied with your purchase!

      If a refund is determined to be warranted, we will process a refund for the original price of the shirt as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. If you would like to make an exchange please make sure to include payment information for return shipping. (Either an email linked to PayPal or card information.)

      Q: You Made A Mistake On My Order.

      A: We are very sorry. It doesn’t happen often, but nobody’s perfect. Email support@echie.co.uk and we’ll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can verify your claim.

      Q: I ordered 2+ items, but only received one... where's my order?

      We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way