FAQ


 

  • What is your policy on refunds? 

100% Satisfaction Guarantee - We want to provide you with a risk-free shopping experience. We trust our customers to not take advantage of us on this offer, therefore If at any time within 30 days of purchasing your item you are not satisfied, we will refund your money.

  •  How do I check the status of my order?

Upon placing your order, please allow 1-5 business days to have your order processed. Our fulfillment warehouses pack your ordered item and ship the package out as soon as possible. 

  • When will I receive my order?

Please allow up to 8-15 business days from the purchase date for your parcel to arrive.

Length of time can vary depending on delivery location. 

  • Where do you ship to?

We ship worldwide. 

  • Is your website secure with my personal information?

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

  • How do I order on your website?

Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

  • How do I contact you?

Please feel free to shoot us a message at: "support@echie.co,uk" and we'll get back to you as soon as we can.